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Juul Labs conducts retailer compliance checks through its Mystery Shop program to assess compliance with federal age-verification requirements and Juul Labs’ restrictions for product-quantity limits. Initially launched in 2017, Juul Labs, through a third party, now conducts a minimum of 2,000 mystery shops per month across retailers nationwide.
The U.S. Food and Drug Administration (FDA) also conducts approximately 12,000 compliance checks per month using underage youth to attempt to purchase tobacco or vapor products. Failing either an FDA compliance check or Juul Labs mystery shop comes with penalties, and Juul Labs enforces a Three Strikes Enforcement Policy for retailers that fail a compliance check.
Juul Labs’ Three Strikes Enforcement Policy
To note, the Company is subject to various obligations under applicable legal settlements and consent judgments with certain regulators, attorneys general, and relevant authorities. As a result, the terms of the Mystery Shop program and consequences vary by location to be compliance with such legal requirements.
The FDA also conducts approximately 12,000 compliance checks per month using underage youth to attempt to purchase tobacco or vapor products. The FDA also has their own penalties for failing a compliance check. After an FDA violation, the FDA applies penalties based on a store’s inspection record. These penalties may include:
To learn more about the FDA violation process, see FDA’s chart here.
To see FDA’s fine and penalty structure click here.
One of the top reasons cashiers fail compliance checks is because the store was busy, and they didn’t take the time to do the right thing.
Let technology do the guesswork for your staff, and have peace of mind that your cashiers will age-verify and comply with Juul Labs’ product-quantity limits.